Refund policy

Exchange & Refund Policy

At FIAMORA, we put a lot of love and care into handcrafting every single piece, and we want you to love your purchase! Here is how we handle exchanges and returns:

No Cash Refunds

Please note that all sales are final—we do not offer cash or card refunds once an order is placed and delivered. However, if there is a mistake or damage on our end, we will gladly send you a fresh replacement!

When Can You Request an Exchange?

We only offer exchanges if your order arrives:

  • Damaged during shipping

  • Defective

  • Incorrect (wrong item or scent sent)

Note: We cannot exchange items that arrived in perfect condition or candles that have already been lit.
How It Works

  1. Reach Out: Send us a direct message on Instagram with your Order Number plus a quick photo and video showing the issue.

  2. Free Replacement Shipping: If your item is damaged or incorrect, we cover 100% of the shipping fees to get a new one to your doorstep.

  3. Delivery Time: Once your exchange is approved, your replacement will be sent out within 14 business days (excluding weekends and public holidays).