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FAQ

Frequently asked questions

What is the Refund & Exchange policy?

At FIAMORA, we put a lot of love and care into handcrafting every single piece, and we want you to love your purchase! Here is how we handle exchanges and returns:

No Cash Refunds

Please note that all sales are final—we do not offer cash or card refunds once an order is placed and delivered. However, if there is a mistake or damage on our end, we will gladly send you a fresh replacement!

When Can You Request an Exchange?

We only offer exchanges if your order arrives:

Damaged during shipping
Defective
Incorrect (wrong item or scent sent)

Note: We cannot exchange items that arrived in perfect condition or candles that have already been lit.

How It Works

Reach Out: Send us a direct message on Instagram with your Order Number plus a quick photo and video showing the issue.
Free Replacement Shipping: If your item is damaged or incorrect, we cover 100% of the shipping fees to get a new one to your doorstep.
Delivery Time: Once your exchange is approved, your replacement will be sent out within 14 business days (excluding weekends and public holidays).

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

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